100% Money Back Guarantee
If you’re not satisfied with our service, we’ll refund your purchase.
Benefits of the Money Back Guarantee
- 100% refund if you want to cancel your booking or in case of any technical problem
- Free guarantee with online purchase
- Flexibility in case your plan changes
- Simple and quick refund process
Money Back Guarantee – How does it work?
Cancellation before dispatching
- Simply email us at [email protected] with your full name, your reservation ID and details of your request.
- If your pocket wifi is not yet dispatched, we will refund your order value to the card you paid within five working days.
Technical trouble during your rental
- Simply email us at [email protected] with your full name, your reservation ID and details of your problem as accurately as possible. You have to contact us within 2 days of noticing your trouble.
- If our technical team can’t solve the problem for you, we will give you back your money for the days on which you couldn’t use your pocket wifi properly