en
Return your pocket wifi
from Australia 🇦🇺
1. Check your return envelope
⚠️ Before you send your pocket wifi back, please double-check that you have the correct return label :
Just look at the tag on the back of the return envelope you received. It will ask you to contact us to receive your prepaid return label by email.
If the country doesn’t match your return location, no worries!
Reach out to us as soon as you can, and we’ll help get it sorted.
2. Contact us to get your return label
Please contact us when you are back to Australia so we could send you your prepaid label.
As the label expires within 72 hours you’ll have to contact us once you’ll be back home ready to mail back the pocket wifi.
Then stick the Australia Post label on the envelope.
3. Find a postbox or post office
📮 Postboxes are red in Australia with the logo of the local post.
The local post office’s name is Australia Post.
Please find a link below to find the closest postbox or post office.
Can I return from the airport?
✈️ You can definitely return your pocket wifi back from the airport!
From Melbourne Airport: while there isn’t a post office inside the terminals, an Australia Post mailbox is available on the ground floor of the Transport Hub near Terminal 4 car park.
From Sydney Airport: There is a post office at the Departure Level International Terminal T1.
From Perth Airport: There is an Australia Post box located along Boud Avenue (T3/T4 precinct).
⚠️ No postal services are available at T1.
From Adelaide Airport: There is an Australia Post post office in Export Park (corner of Sir Donald Bradman Dr & Sir Richard Williams Ave)
Our tips for returning your pocket wifi
- 🧾 Get a Proof of Return
When you drop off the return package at any post office, be sure to ask for a receipt or proof of return.
This is handy to keep just in case we need it.
- 🏨 Return from your Hotel
You can also ask your hotel to mail the pocket wifi back for you! Just seal the return envelope, hand it to the front desk, and ask for the name of the person handling it.
Please note: if the device doesn’t make it back to us and the label hasn’t been scanned, you will unfortunately be held responsible for the missing return.