Stay connected in
Berlin with a Pocket
WiFi

Stay online in Berlin with our pocket WiFi: unlimited, high-speed connectivity for all your devices!

Review of Nicky Yanez Review of Marco Javier Review of Ian Garner Review of Laura LaRont

+350K

satisfied users around the world

Review

4.8/5

Rating Star Rating Star Rating Star Rating Star Rating Star

Get your private wifi everywhere in Europe

Enjoy a high-speed connection (4G/5G)

Connect up to 10 devices simultaneously

Connect to wifi in a snap just like at home

Enjoy unlimited WiFi during your Berlin adventure from 3.95€/day

Heading to Berlin? Hippocketwifi has got your internet needs covered with flexible delivery options. You can receive your pocket wifi at your personal or business address 3-5 days before you jet off. Or, if you prefer, we can deliver it right when you land in Berlin – at the airport, your local address, or a pick-up location, 1-2 days prior to the start of your rental. Your connection, your choice!

Big hexagon icon Hexagon icon Medium hexagon icon
Outline hexagon icon Outline hexagon icon Outline hexagon icon Image of a pocket
Hexagon icon

from

3.95€

per day

Not available, please select the unlimited plan

From

€

For days in with data plan

Stay Connected in Berlin with Hippocketwifi!

Discover Berlin, a city rich in history and brimming with vibrant culture. Whether you’re tracing the remnants of the Berlin Wall, exploring Museum Island, or cruising down the River Spree, having unlimited pocket WiFi can elevate your experience to new heights.

Use it to decipher German menus, navigate the efficient public transportation system, or share your memorable moments with friends and family back home. Conveniently pick up your mobile WiFi rental at either Tegel Airport or Schönefeld Airport, or opt for delivery straight to your accommodation.

Secure your Hippocket WiFi today and immerse yourself in the wonders of Berlin, connected and worry-free.

Unlimited WiFi in Berlin and most european countries

Once you are ready to venture beyond the vibrant city of Berlin, rest assured that maintaining connectivity won’t be a concern. At Hippocketwifi, we’ve got you covered across 98% of Europe, with our WiFi rental service reaching over 40 countries. With our pocket WiFi, you can easily transition across European borders, ensuring you’re always connected whether you’re sharing your travel memories or planning your next stop. So why wait? Rent your mobile hotspot with us and enjoy a seamless, stress-free European adventure!

Andorra
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar

Greece
Guernsey
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg

Malta
Monaco

Navigate Berlin with Ease: Check our Pocket WiFi Reviews!

4.8/5

Rating Star Rating Star Rating Star Rating Star Rating Star

reviews

1435 reviews

Rating Star Rating Star Rating Star Rating Star Rating Star

Highly recommend. I use pocket wifi instead of e-sim because my phone carrier doesn’t allow to use e-sim unless phone Read more…

Highly recommend. I use pocket wifi instead of e-sim because my phone carrier doesn’t allow to use e-sim unless phone is paid off. The pocket wifi is hit or miss in other countries, but this one was really great, never lost service.

Review of Nicky Yanez

Nicky Yanez

November 6, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Very helpful customer service team which arranged delivery of the device to our hotel in Paris and no problems throughout Read more…

Very helpful customer service team which arranged delivery of the device to our hotel in Paris and no problems throughout the 7 European countries we visited last month. Two thumbs up 🙂

Review of Marco Javier

Marco Javier

November 6, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

We travelled by rental car around France for 5 weeks. We use 5 devices (3 phones and 2 laptops) so Read more…

We travelled by rental car around France for 5 weeks. We use 5 devices (3 phones and 2 laptops) so we chose the mobile wifi for our services. Our trip started in Lyon and continued through Provence, Toulouse, Bordeaux, Nantes, the Loire Valley, Paris (during the riots), Arras, Epernay, Strasbourg, Beaune and back to Lyon. The wifi service was reliable through about 97% of our journey and the coverage on the main motorways was excellent. In addition, HIPPOCKETWIFI’s customer support was just terrific. I had questions at various stages of the whole hire process and the responses were quick and clear. I have no hesitation recommending this service.

Review of Ian Garner

Ian Garner

November 5, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Worked great for our 2 week European trip. Customer service was very responsive when we encountered an issue – fixed Read more…

Worked great for our 2 week European trip. Customer service was very responsive when we encountered an issue – fixed the issue quickly.

Review of Laura LaRont

Laura LaRont

November 5, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

I order Hippocketwifi every time I travel to Europe. I have used it in Spain and Italy, and it is Read more…

I order Hippocketwifi every time I travel to Europe. I have used it in Spain and Italy, and it is very reliable and works great! Easy to use, compact, and you can connect multiple devices. I will choose it again for my next trip.

Review of Alexander Perez

Alexander Perez

November 5, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Wonderful Service! I used their product for Belgium it was easy flawless and made my trip so much easier. Service Read more…

Wonderful Service! I used their product for Belgium it was easy flawless and made my trip so much easier. Service was available everywhere I traveled trains,underground all of the locations I entered. They sent to my hotel it was there when I arrived easy to use small light weight. Perfect product I would use again. They were also available with any questions and followed up with on how everything was working. It was impressive and reasonably priced.

Review of patricia caringella

patricia caringella

November 5, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

hippocket are the best. i have used them loads of times. never a problem, brilliant, highly recommended

hippocket are the best. i have used them loads of times. never a problem, brilliant, highly recommended

Review of David Govett

David Govett

November 3, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Excellent customer service. Great communications. Device worked as it should.

Excellent customer service. Great communications. Device worked as it should.

Review of Frank Giganti

Frank Giganti

November 3, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

When we don’t get service for some reason we contacted hippopocket and they helped us out .

When we don’t get service for some reason we contacted hippopocket and they helped us out .

Review of Mary Bush

Mary Bush

November 3, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Pocket WiFi was an awesome piece of kit…never let me down and when I go on holiday again in Europe Read more…

Pocket WiFi was an awesome piece of kit…never let me down and when I go on holiday again in Europe will definitely rent it again. 5***** all round. Cheers!

Review of Gerry Kenny

Gerry Kenny

November 2, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

We have used Hipppocket twice now and both times have been fantastic. We had a few strange little issues the Read more…

We have used Hipppocket twice now and both times have been fantastic. We had a few strange little issues the last time and they were very quick to respond and to help us get things up and working well. Fantastic product and even better customer service.

Review of Rebecca Call

Rebecca Call

November 2, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

This is our third time using Hippocketwifi. We are very happy with their service and hardware. Rented the 5G model Read more…

This is our third time using Hippocketwifi. We are very happy with their service and hardware. Rented the 5G model this time for the longer battery life. Had hardware delivered to our hotel in London – Got there in good time and was waiting for us when we arrived. Throughout our trip (covering London, France, Spain and Portugal), the wifi worked great – mostly 4G coverage according to the receiver. Only ran out of charge once, but that was a 12 hour day… Most days were 7 to 9 hrs on this wifi. At the end of our trip, left return package with Hotel to drop in the mail. Confirmation receipt took a while, but it got back to the company. Will definitely use their service again.

Review of Arnold Kaji

Arnold Kaji

November 2, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Decided to rent again in 2026, was not disappointed. Easy to use, great customer service, worked in two European countries Read more…

Decided to rent again in 2026, was not disappointed. Easy to use, great customer service, worked in two European countries flawlessly with three different devices.

Review of Allegra Elson

Allegra Elson

October 31, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

We use HippoPocket every time we come from the US to Europe. Easy ordering, delivery, high quality product, and the Read more…

We use HippoPocket every time we come from the US to Europe. Easy ordering, delivery, high quality product, and the return is so simple. It allows us to not just buy individual eSIMS but have one central hub of internet access to multiple devices throughout our stay. Highly recommend!

Review of Sean Bradley

Sean Bradley

October 30, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

We used the Hippocket WiFi to travel Greek islands of Paros, Naxos and milos and worked everywhere without a hitch. Read more…

We used the Hippocket WiFi to travel Greek islands of Paros, Naxos and milos and worked everywhere without a hitch. We heard att could be spotty and this worked out perfectly.

Review of Justin Fletcher

Justin Fletcher

October 29, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

This is the second time I have rented from Hippocketwifi and it was a second great experience. We had great Read more…

This is the second time I have rented from Hippocketwifi and it was a second great experience. We had great battery life and strong service in multiple locations.

Review of Miriam Heston

Miriam Heston

October 26, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Excellent experience. Great connection speed, ease of use, and return instructions. Couldn’t have asked for an easier experience. Used my Read more…

Excellent experience. Great connection speed, ease of use, and return instructions. Couldn’t have asked for an easier experience. Used my router in both Portugal and Spain without any issues. Battery on the router lasted about 8 hours so plan accordingly with charging needs.

Review of Leah

Leah

October 26, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Hippocketwifi is the best! We used their service for our trip to Italy. They sent the device to our home Read more…

Hippocketwifi is the best! We used their service for our trip to Italy. They sent the device to our home in California before we left. Easy, convenient. You don’t need to shop anywhere else. Thank you Hippocket!

Review of Joanne Moser

Joanne Moser

October 26, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

I reached out to Hippocketwifi at the recommendation of a friend for an international trip. I was hesitant at first Read more…

I reached out to Hippocketwifi at the recommendation of a friend for an international trip. I was hesitant at first however, that was short lived. The service was amazing and they were so helpful with getting me set up and understanding how to set it up for use internationally. I was able to set up the date that I wanted the device to arrive by which helped alleviate worries of it not arriving on time. I purchased the unlimited plan and let me tell you I used this all day, everyday of my trip without the worry of not being able to use maps or other app services. Upon return, a simple email requesting a return label, at their cost was easy. simply package up the item, affix the label and ship. I will definitely be using their services again.

Review of T M

T M

October 26, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Great connection throughout our 10 days trip. Great customer support!! Thank you. Will definitely use it again.

Great connection throughout our 10 days trip. Great customer support!! Thank you. Will definitely use it again.

Review of Nalinee Viriyakunkit

Nalinee Viriyakunkit

October 25, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

HippocketWiFi is fantastic! It is delivered to your hotel before you arrive, it is easy too use. You can plug Read more…

HippocketWiFi is fantastic! It is delivered to your hotel before you arrive, it is easy too use. You can plug it into a car or recharge it in your hotel room. On foot I carried it in my purse. It is not heavy and you indeed have the internet in your pocket. Make reservations on the go, use What’s App, use maps, what ever you need. And it cost less than most daily telephone charges. It makes travel on your own so much easier!

Review of Kate Kalmes

Kate Kalmes

October 16, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

I am happy with Hippocket Wifi. I would probably get the max speed next time. More details: Hippocket was delivered Read more…

I am happy with Hippocket Wifi. I would probably get the max speed next time. More details: Hippocket was delivered to my hotel in a very small town in the Scottish Highlands, either on time or early!! It worked very well almost everywhere except certain off the map places on the road / deep in nature in the Highlands… which I doubt any servicer would reach. Since we were on a road trip, it could get slower at times and for this reason I would have preferred max speed option. Overall I am pleased with the service and if I stuck to cities I am sure it would be even better.

Review of Jenna Klinchock

Jenna Klinchock

October 16, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

WE have now used this pocket wifi for 2 years when traveling through Europe. It is the best. Works in Read more…

WE have now used this pocket wifi for 2 years when traveling through Europe. It is the best. Works in area where local wifi is not available and also works in your auto while travelling. Next trip to Europe we will be using the same wifi unit.

Review of Peter Alejnikov

Peter Alejnikov

October 16, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

The coverage was great and customer care was great, as I changed hotels and they enure it was delivered to Read more…

The coverage was great and customer care was great, as I changed hotels and they enure it was delivered to my new place. Been using their service for several years with no issues

Review of Russ Lyzell

Russ Lyzell

October 16, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Hippocket was an excellent and much needed piece of equipment on our Paris vacation due to the apartment we rented Read more…

Hippocket was an excellent and much needed piece of equipment on our Paris vacation due to the apartment we rented WiFi was not available for a few days. Thank you for the easy customer support!

Review of Jackey Syens

Jackey Syens

October 15, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Top

Top

Review of audrey tasso

audrey tasso

October 15, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Great product. Compact Wifi unit with all day charge. Always gets good connection with Wifi even in the Italian Dolomites.

Great product. Compact Wifi unit with all day charge. Always gets good connection with Wifi even in the Italian Dolomites.

Review of Mark Marin

Mark Marin

October 15, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Great service, customer care were quick to respond

Great service, customer care were quick to respond

Review of Ian Ayling

Ian Ayling

October 14, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

This is the second Time I have rented from hippocket Wi-Fi. It worked great in every country, including Switzerland, which Read more…

This is the second Time I have rented from hippocket Wi-Fi. It worked great in every country, including Switzerland, which has notorious issues with phone systems being different. We were on a riverboat and had no problem when we were on the river. It’s the only way I would go. Much less expensive than using your phone company, plus no problems connecting wherever I was. You can use your phone on Wi-Fi calling, so you have all the features of your phone, plus you have an Internet that multiple people can use. I love that it was at the hotel when I arrived, and I could start using it immediately.

Review of Michael Farrell

Michael Farrell

October 13, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Ordered online from the US was delivered to my home prior to departure. Works great in various parts of Italy. Read more…

Ordered online from the US was delivered to my home prior to departure. Works great in various parts of Italy. Printed the return label when I return home to the US and mailed it. Super easy. FedEx did try and charge me for delivery in the US, but I had already prepaid it. Emailed FedEx and they took care of it dismiss the charges.

Review of Therese Kingsbury

Therese Kingsbury

October 12, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

They are very responsive. When I had questions during the trip, they were always quick to reply to me.

They are very responsive. When I had questions during the trip, they were always quick to reply to me.

Review of Naomi Fujimoto

Naomi Fujimoto

October 8, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Another excellent service. 2nd time of using this and would highly recommend. Will be using again next year!

Another excellent service. 2nd time of using this and would highly recommend. Will be using again next year!

Review of Julia Holt

Julia Holt

October 8, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Good Support and Service

Good Support and Service

Review of Udo Janetzki

Udo Janetzki

October 8, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

When I couldn’t get a 3rd party SIM working on either of our phones, their wifi hotspot rental service saved Read more…

When I couldn’t get a 3rd party SIM working on either of our phones, their wifi hotspot rental service saved us! They made everything easy, including upgrading to an unlimited plan in the middle of our trip. Highly recommended!

Review of Andrew Koransky

Andrew Koransky

September 25, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Arrived at our hotel and was waiting for us. Worked great for 4 of us to use on our Germany Read more…

Arrived at our hotel and was waiting for us. Worked great for 4 of us to use on our Germany trip. Just wish battery life could be longer but we got a good 7-8 hrs out of it and traveled with a portable battery pack.

Review of Trish Gallagher

Trish Gallagher

September 24, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

They were amazing and provided amazing support throughout the entire process. Great service 10/10 recommend.

They were amazing and provided amazing support throughout the entire process. Great service 10/10 recommend.

Review of Jose Diaz

Jose Diaz

September 24, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Great device and delivered as expected.

Great device and delivered as expected.

Review of John Sprow

John Sprow

September 24, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

This was my forth time using a hippocketwifi devices and as with the other occassions i was very happy with Read more…

This was my forth time using a hippocketwifi devices and as with the other occassions i was very happy with the service provided i have recomnended the device to my friends as i have been so satisfied with my experience

Review of Michael O Brien

Michael O Brien

September 21, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Excellent solution when traveling abroad in remote location. Flawless.

Excellent solution when traveling abroad in remote location. Flawless.

Review of Jacques Portes

Jacques Portes

September 15, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Amazing service! I used this for a 2 week trip in Denmark, Germany, and the Czech Republic as I did Read more…

Amazing service! I used this for a 2 week trip in Denmark, Germany, and the Czech Republic as I did not have cell service on my phone / laptop. Hippo’s wifi device gave me a strong, fast connection everywhere I went and was a lifesaver.

Review of Darren Miller

Darren Miller

September 14, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Excellent and reliabe! A great service.

Excellent and reliabe! A great service.

Review of Jerome aan de Wiel

Jerome aan de Wiel

September 14, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

What a brilliant idea! We had no Wifi in our appt in the Alps for holiday – with 2 teens Read more…

What a brilliant idea! We had no Wifi in our appt in the Alps for holiday – with 2 teens it didnt bode well! This clever little gadget was a lifesaver – kept 4 us us online, powered our sat nav and our high altitude hikes. Very simply to use and saved money vs data roaming. Would highly recommend!

Review of Juliette Purser

Juliette Purser

September 14, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

After reviewing several options for staying connected during our European vacation we decided on Hippocket Wifi. Affordable, easy to use Read more…

After reviewing several options for staying connected during our European vacation we decided on Hippocket Wifi. Affordable, easy to use and small in size, we found the unit indispensable. Connections were automatic and consistently fast. We even found occasional service while cruising off the coast of Spain and Portugal. Delivery was timely and most important their customer service team is responsive and cheerful; eager to answer your questions and address your concerns. We would definitely recommend Hippocket to anyone needing a reliable internet connection while traveling.

Review of Arthur Malfitano

Arthur Malfitano

September 13, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

The device worked very well. Thank you.

The device worked very well. Thank you.

Review of Gerard Casanova

Gerard Casanova

September 12, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

This is the fifth time that I rented hippo Wi-Fi device, and it never disappoints, especially when traveling to Europe

This is the fifth time that I rented hippo Wi-Fi device, and it never disappoints, especially when traveling to Europe

Review of John Cocchiara

John Cocchiara

September 12, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Great assistance and perfect service. TOP

Great assistance and perfect service. TOP

Review of Lisa Giantin

Lisa Giantin

September 11, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

Have used hippocketwifi several years now. Excellent service every time. Easy to book. Arrived in time for holiday to France. Read more…

Have used hippocketwifi several years now. Excellent service every time. Easy to book. Arrived in time for holiday to France. Kids loved having WiFi in car on the long journey it made our journey much easier and Waze sat nav works much better with WiFi too. Would recommend most definitely

Review of Craig Baldwin

Craig Baldwin

September 11, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

The device worked great all over France we drove over a 1000m or 1600km in a rental car ajd had Read more…

The device worked great all over France we drove over a 1000m or 1600km in a rental car ajd had service 90% of the time. Only times were near the ocean but no one really had service there anyways. Would use again when in Europe. Side not to remember. Its not unlimited data but it they give you alot of data to begin with.

Review of Nano Salinas

Nano Salinas

September 11, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

We rented a portable hotspot from Hip Pocket wifi for our trip to Norway. We had it shipped to our Read more…

We rented a portable hotspot from Hip Pocket wifi for our trip to Norway. We had it shipped to our hotel for our arrival. Everything worked wonderfully and the process was really easy from ordering and returning the unit after our trip.

Review of Kevin Heppner

Kevin Heppner

September 8, 2026

Rating Star Rating Star Rating Star Rating Star Rating Star

This was our second time using this product and it’s great everytime. Will always use when traveling in Europe.

This was our second time using this product and it’s great everytime. Will always use when traveling in Europe.

Review of This Is How We Roll

This Is How We Roll

September 1, 2026

Frequently asked questions

Dive into our F.A.Q section where you’ll discover insights from fellow globetrotters on staying seamlessly connected in Berlin with our pocket WiFi rental.

  • What is a pocket WiFi?

    Arrow

    A pocket WiFi is a compact, wireless device that acts as a mobile hotspot, offering unlimited internet access for all your gadgets. Operating much like your home router, only much smaller and lighter, it fits comfortably in your pocket. With Hippocketwifi’s 5G pocket WiFi, you can connect up to 20 devices, and up to 10 devices with the 4G version. Just imagine how handy this will be on your upcoming Berlin adventure!

  • What benefits does a pocket Wi-Fi rental offer?

    Arrow

    Having a pocket WiFi device on your European adventure ensures you’re never lost, can easily navigate public transportation, quickly find information, stay connected with loved ones, binge your favorite Netflix shows, share your experiences on Instagram, and have a lifeline in case of emergencies. But what are the specific benefits of renting a pocket WiFi from Hippocketwifi?

    1. Simplicity at its Best: Within a minute, you can have a private and secure WiFi network, thanks to our user-friendly devices.
    2. Light on Your Pocket: With prices starting from a mere 3.95€/day, we offer the most economical solution for your connectivity needs.
    3. Ideal for Group Travel: Our devices allow you to connect up to 10 or 20 devices simultaneously, making it a perfect companion for group vacations.
    4. Highly Rated: Our service stands strong with a 4.7/5 rating on Google, backed by thousands of positive reviews!
    5. Hassle-Free Experience: Your device will be delivered at your European destination or at your home before you leave, ensuring you’re connected from day one!

  • How can I get my pocket Wi-Fi delivered?

    Arrow

    Getting your pocket WiFi delivered is simple and convenient with Hippocketwifi. We offer free delivery to any address in Europe, ensuring you’re connected as soon as you land. If you’re located outside Europe, don’t worry! We also deliver to home addresses in the USA, Canada, Australia, Mexico, Japan, South Korea, Hong Kong, Singapore, Taiwan, and Qatar.

    Choosing a delivery destination within Europe is flexible. You can opt for an airport, hotel, B&B, apartment, post office, pickup location, or even a friend’s address. Do note that our delivery typically requires a signature, so ensure someone is available at your chosen delivery address. If you’re unsure, we recommend opting for a nearby pickup location, which you can find here.

    Lastly, for our friends visiting European islands like Greece, Italy, Spain, Croatia, etc., please be aware that delivery might take a little longer. Still unsure about the delivery time? Don’t hesitate to contact us! We’re here to help.

  • Do I need to return my pocket wifi in Berlin?

    Arrow

    If you are from a listed European country or North America, simply use the prepaid envelope provided by us. Place all items inside and drop it in a postbox of the country you’re in, which you can find in many locations, including airports.

    For those from countries outside of these areas, you’ll need to return the pocket wifi at your own expense. Visit a local post office and request a tracked parcel to France, addressed to: HIPPOCKETWIFI, 35 RUE TISSOT, 69009 LYON, FRANCE. If you’re returning from outside Europe, remember to fill out a customs form, writing the value of merchandise as 0 Euros as it’s a rental return with no commercial value for customs.

  • What if my pocket WiFi isn’t working properly?

    Arrow

    Rest assured, we pride ourselves on the reliability and efficiency of our pocket WiFi devices. However, in the rare instance that you encounter any issues with your mobile hotspot during your WiFi rental, we’ve got you covered.

    Our dedicated support team is available seven days a week to assist you. You can reach us through a variety of channels, including phone, email, chat, WhatsApp, text message, and even Facebook Messenger. We’re here to ensure your connectivity needs are met swiftly and effectively.

    Don’t let a minor tech glitch interrupt your exciting Berlin trip. Stay connected, explore with confidence, and rent your pocket WiFi from Hippocketwifi today!