Return your pocket wifi from Canada 🇨🇦

⚠️ Before you send your pocket wifi back, please double-check that you have the correct return label :
Just look at the tag on the back of the return envelope you received.
It will ask you to contact us to receive your prepaid return label by email.

If the country doesn’t match your return location, no worries!
Reach out to us as soon as you can, and we’ll help get it sorted.

Please contact us when you are back to Canada so we could send you your prepaid label to post back from Canada.

As the label expires within 72 hours you’ll have to contact us once you’ll be back home ready to mail back the pocket wifi.
Then stick the Canada Post label on the envelope.

📮Postboxes are red in Canada with the logo of post office.
Local post office name is Canada Post. Here is below a link to find the closest postbox or post office.

Can I return from the airport?

✈️ You can definitely return your pocket wifi back from the airport!
Several airports in Canada have dropbox or offices. You can check their location on the link below.

Our tips for returning your pocket wifi

• 🧾 Get a Proof of Return
  When you drop off the return package at any post office, be sure to ask for a receipt or proof of return.
  This is handy to keep just in case we need it.

• 🏨 Return from your Hotel
  You can also ask your hotel to mail the pocket wifi back for you! Just seal the return envelope, hand it to the front desk, and ask for the name of the person handling it.
  Please note: if the device doesn’t make it back to us and the label hasn’t been scanned, you will unfortunately be held responsible for the missing return.