Return your pocket wifi from Czech Republic 🇨🇿

⚠️ Before you send your pocket wifi back, please double-check that you have the correct return label :
Just look at the tag on the back of the return envelope you received.
It will show a flag and the name of the country you’re sending it back from.
If the country doesn’t match your return location, no worries!
Reach out to us as soon as you can, and we’ll help get it sorted.

📮Postboxes are orange in Czech republic with the logo of post office.
Local post office name is Ceska Posta, they are usually yellow and blue. Here is below a link to find the closest postbox or post office.

Can I return from the airport?

🚫 Heads up! Unfortunately it is NOT possible.
The mailboxes at the airport are too small for our pocket wifi packages. They’re only meant for postcards and letters.
If you’re at the airport and need to return your device, please take it back home with you and reach out to us.
We’ll help arrange the return, please note that there might be an additional cost.

Our tips for returning your pocket wifi

• 🧾 Get a Proof of Return
  When you drop off the return package at any post office, be sure to ask for a receipt or proof of return.
  This is handy to keep just in case we need it.

• 🏨 Return from your Hotel
  You can also ask your hotel to mail the pocket wifi back for you! Just seal the return envelope, hand it to the front desk, and ask for the name of the person handling it.
  Please note: if the device doesn’t make it back to us and the label hasn’t been scanned, you will unfortunately be held responsible for the missing return.