en
Return your pocket wifi
from France đ«đ·
1. Check your return envelope
â ïž Before you send your pocket wifi back, please double-check that you have the correct return label :
Just look at the tag on the back of the return envelope you received.
It will show a flag and the name of the country youâre sending it back from.
If the country doesnât match your return location, no worries!
Reach out to us as soon as you can, and weâll help get it sorted.
2. Find a postbox or post office
đźPostboxes are yellow in France with the logo of post office.
You can drop off the envelope from any side of the mailbox.
The local post office’s name is La Poste, and it’s usually yellow and blue.
Please find a link below to find the closest postbox or post office.
Can I return from the airport?
âïž You can definitely return your pocket wifi back from the airport!
â For Paris CDG:
You can find mailboxes before security here:
- Terminal 1: Departures level, Gates 6, 10â18
- Terminal 2A: Departures level, Gate 06
- Terminal 2C: Departures level, Gates 03, 05, 08, 09
- Terminal 2E: Departures level, Gates 03, 11
- Terminal 2F: Departures level, Gates 03, 10, 12, 15
- Terminal 2G
- Terminal 3: Train station, between Terminals 2E and 2F, Station Arrivals Level
And also after passing through security at:
- Terminal 2A: Departures Level, Gate 04
- Terminal 1: Departures Level, Gates 10â18
â For Paris Orly:
You can find mailboxes before security here:
- Orly 1-2: Arrivals level, Gate 14a, near La Poste
- Orly 1-2: Arrivals level, Gate 15a, between Europcar and SIXT
- Orly 1-2: Arrivals level, Gate 22a, across from the elevators
- Orly 1-2: Departures level, Gate 22d, across from Victoriaâs Secret
- Orly 1-2: Departures level, Gate 21d, near Caviar House
- Orly 1-2: Departures level, Gate 15d, near FNAC
- Orly 4: Departures level, Gate 47d, across from Relay
- Orly 4: Arrivals level, near McDonaldâs
Other airports? Please check the airport website before going there.
Our tips for returning your pocket wifi
- đ§Ÿ Get a Proof of Return
When you drop off the return package at any post office, be sure to ask for a receipt or proof of return.
This is handy to keep just in case we need it.
- đš Return from your Hotel
You can also ask your hotel to mail the pocket wifi back for you! Just seal the return envelope, hand it to the front desk, and ask for the name of the person handling it.
Please note: if the device doesnât make it back to us and the label hasnât been scanned, you will unfortunately be held responsible for the missing return.