Return your pocket wifi from France 🇫🇷

⚠️ Before you send your pocket wifi back, please double-check that you have the correct return label :
Just look at the tag on the back of the return envelope you received.
It will show a flag and the name of the country you’re sending it back from.
If the country doesn’t match your return location, no worries!
Reach out to us as soon as you can, and we’ll help get it sorted.

📮Postboxes are yellow in France with the logo of post office. You can drop off the envelop from any side of the mailbox.
Local post office name is La Poste, they are usually yellow and blue.
Here is below a link to find the closest postbox or post office.

Can I return from the airport?

✈️ You can definitely return your pocket wifi back from the airport!
There are plenty of mailboxes at Paris CDG and Orly airports (details in the link below).

There are also post offices:

• Paris CDG airport: between terminals 2E and 2F, Arrivals level of SNCF station (train station).
• Paris Orly airport: 1-2 Arrivals level door 14a.

Other airports? Please check the airport website before going there.

Our tips for returning your pocket wifi

• 🧾 Get a Proof of Return
  When you drop off the return package at any post office, be sure to ask for a receipt or proof of return.
  This is handy to keep just in case we need it.

• 🏨 Return from your Hotel
  You can also ask your hotel to mail the pocket wifi back for you! Just seal the return envelope, hand it to the front desk, and ask for the name of the person handling it.
  Please note: if the device doesn’t make it back to us and the label hasn’t been scanned, you will unfortunately be held responsible for the missing return.