en
Return your pocket wifi
from USA🇺🇸
1. Check your return envelope
⚠️ Before you send your pocket wifi back, please double-check that you have the correct return label :
Just look at the tag on the back of the return envelope you received. It will ask you to contact us to receive your prepaid return label by email.
If the country doesn’t match your return location, no worries!
Reach out to us as soon as you can, and we’ll help get it sorted.
2. Contact us to get your return label
Please contact us when you are back to the United States so we could send you your prepaid label to post back from the US.
As the label expires within 72 hours you’ll have to contact us once you’ll be back home ready to mail back the pocket wifi.
Then stick the Fedex return label on the envelope.
3. Find a FedEx drop off location
📮Mailboxes are white in the US with the logo of FedEx.
⚠️ You cannot put your return envelope in a USPS mailbox as we only provide FedEx labels.
Here is below a link to find the closest drop off location.
Can I return from the airport?
✈️ You can definitely return your pocket wifi back from the airport!
Several airports in the USA have FedEx or UPS dropbox or offices. You can check their location on the link below.
Our tips for returning your pocket wifi
- 🧾 Get a Proof of Return
When you drop off the return package at a drop off location, be sure to ask for a receipt or proof of return.
This is handy to keep just in case we need it.
- 🏨 Return from your Hotel
You can also ask your hotel to mail the pocket wifi back for you! Just seal the return envelope, hand it to the front desk, and ask for the name of the person handling it.
Please note: if the device doesn’t make it back to us and the label hasn’t been scanned, you will unfortunately be held responsible for the missing return.