Return your pocket wifi from USA🇺🇸

⚠️ Before you send your pocket wifi back, please double-check that you have the correct return label :
Just look at the tag on the back of the return envelope you received.
It will show a flag and the name of the country you’re sending it back from and it will ask you to contact us to receive your prepaid return label by email.

Please contact us when you are back to the US so we could send you your prepaid label to post back from the United States.
Then stick the FedEx or UPS label on the envelope.

📮Fedex boxes are white in USA with the logo of FedEx. UPS boxes have UPS logo on it.
Here is below links to find the closest drop off location.

⚠️ You cannot put your return envelope in a USPS mailbox as we only provide FedEx or UPS labels.

Can I return from the airport?

✈️ You can definitely return your pocket wifi back from the airport!
Several airports in the USA have FedEx or UPS dropbox or offices. You can check their location on the link below.

Our tips for returning your pocket wifi

• 🧾 Get a Proof of Return
  When you drop off the return package at a drop off location, be sure to ask for a receipt or proof of return.
  This is handy to keep just in case we need it.

• 🏨 Return from your Hotel
  You can also ask your hotel to mail the pocket wifi back for you! Just seal the return envelope, hand it to the front desk, and ask for the name of the person handling it.
  Please note: if the device doesn’t make it back to us and the label hasn’t been scanned, you will unfortunately be held responsible for the missing return.