Return your pocket wifi
from USA🇺🇸


1. Check your return envelope

⚠️ Before you send your pocket wifi back, please double-check that you have the correct return label :


Just look at the tag on the back of the return envelope you received. It will ask you to contact us to receive your prepaid return label by email.


If the country doesn’t match your return location, no worries!
Reach out to us as soon as you can, and we’ll help get it sorted.

2. Request your return label


⚠️ Once you’re back in the United States and ready to return your pocket wifi, simply click the button below and fill out the short form to request your free prepaid return label:

Request your return label


Important: Return labels are valid for only 72 hours, so please submit your request when you’re ready to ship your Pocket WiFi back.

Depending on your ZIP code, you’ll receive either a USPS or UPS return label.

Once you receive your label, attach it to your return envelope and drop off your package with the carrier indicated on the label.

3. Find a USPS or UPS drop off location

USPS

📮 Post boxes are blue and white in the US with the logo of USPS.


⚠️ You cannot put your return envelope in a UPS mailbox as this will be a USPS label.

Here is below a link to find the closest drop off location.

Click here to find the nearest USPS box or office

UPS


📮 Post boxes are black and yellow in the US with the logo of UPS.


⚠️ You cannot put your return envelope in a USPS mailbox as this will be a UPS label.

Here is below a link to find the closest drop off location.

Click here to find the nearest UPS box or office

Can I return from the airport?

✈️ You can definitely return your pocket wifi back from the airport!

Several airports in the USA have USPS or UPS dropboxes or offices.

Our tips for returning your pocket wifi

  • 🧾 Get a Proof of Return
    When you drop off the return package at a drop off location, be sure to ask for a receipt or proof of return.
    This is handy to keep just in case we need it.

  • 🏨 Return from your Hotel
    You can also ask your hotel to mail the pocket wifi back for you! Just seal the return envelope, hand it to the front desk, and ask for the name of the person handling it.

    Please note: if the device doesn’t make it back to us and the label hasn’t been scanned, you will unfortunately be held responsible for the missing return.

Any question?

Click there to contact us!